Premium Enterprise Grade Spectrum (PEGS)
A differentiated shared spectrum service with enhanced support functions to ensure mission-critical reliability levels.
PEGS Overview
Optimize Your Network and Protect Your Operations
Federated Wireless brings together subject matter expertise and a trusted partner approach to our Spectrum Access System (SAS) service and support model. We provide differentiated options to deliver optimum service and support for how you or your end-customers utilize the 3.5 GHz CBRS band. Clients that want to move faster with their onboarding journey, and have direct access to our support teams, should consider our Business Grade tier at a minimum.
For enterprises and organizations looking to drive mission-critical use cases with the optimal level of spectrum access and support, we recommend our PEGS (Premium Enterprise Grade Spectrum) tier. Only PEGS customers have access to our technical and regulatory experts as well as options for integration and new feature deployment assistance. PEGS includes the following:
Need PEGS Support?
PREMIUM ENTERPRISE GRADE SPECTRUM
Priority Support Services
Get the support you need for mission-critical use cases.
- Proactive monitoring to keep your network running smoothly
- Critical data insights & expert shared spectrum support
- Maximum availability with geo-redundancy
- 24/7/365 live NOC support
Highest Support Level
Critical issues are guaranteed the best response time of 15 minutes with hourly updates and expedited escalation for the fastest resolution times.
Assigned TCO Engineer
A Technical Customer Operations (TCO) engineer provides support continuity, case escalation and technical account management.
Collaborative Support
Designate contacts for support access and collaborative troubleshooting, including a vendor representative or end-customer.
Expert Planning Services
Benefit from our team of shared and unlicensed spectrum experts.
CBRS Planning Experts
Collaborate with our experts for CBRS spectrum planning, spectrum analytics, and custom solution design. We provide shared spectrum and regulatory expertise to make CBRS work for your specific requirements.
Onboarding and Operations Support
In addition to access to our full online repository of user manuals and guides, PEGS provides customers the option to directly interact with our TCO and support teams at any time for onboarding and operations assistance.
Quarterly Business Reviews
PEGS customers participate in QBRs that provide detailed actionable insights from the Federated Wireless team of experts with decades of shared and unlicensed spectrum experience.
PREMIUM ENTERPRISE GRADE SPECTRUM
Premium Features
Access unique advanced features, provide roadmap input and optimize KPIs.
PEGS customers always have access to the latest from our development team including regular software updates and new features. Additionally, PEGS customers can make custom feature development requests.
Spectrum Managed Service
Establish location specific spectrum availability baselines, captured in a report, and receive optimization recommendations on an ongoing basis. In addition to the resolution of interference issues, PEGS delivers tailored KPI-based monitoring and alerts along with expert recommendations to increase spectrum availability that cover CBSD frequency, power, and installation parameter adjustments. Expert recommendations as part of optimized PAL license access support are also provided as needed.
OEM Interoperability
Support critical functions through multi-vendor integration options.
- Full OEM onboarding and integration support for seamless operations with OEM specific configurations
- Real-time analytics providing a complete picture into usage and performance data across OEMs
- Common management interface for multi-OEM deployments
